REFUND AND RETURN POLICY
KNOW YOUR RIGHTS
Many countries have passed laws that create cooling-off periods for specific transactions, although the conditions under which they may apply and the transactions covered by the laws vary significantly depending on the jurisdiction.
Certainly, things like food and custom-made goods are excluded from the policy, as well as audio-visual products if unsealed or already downloaded. If you have already used the product and its quality deteriorates, the merchant/business can reduce or even refuse reimbursement.
Furthermore, you are not entitled to a cooling-off period for
• Accommodation (ex. a hotel room or a short-term let)
• Transportation of goods (including courier services),
• Vehicle rental services
• Catering or leisure activities for specific dates (ex. hotel and restaurant bookings, theatre tickets, catering for an event)
• Discounted items are final and cannot be returned or exchanged
• Other specific items
Within seven days of purchase, you have the right to cancel the purchase, the so-called cooling off period. After these seven days, you will be able to pick up the goods. If you would like to use your cooling off period, please write to ……………………………………and we will refund your money minus our platform fee. Once you pick up or received the item if you find that it is damaged, does not match the listing description, is the wrong item, etc. you can return it at your expense and claim a refund directly from the merchant from whom you bought it. When a merchant receives a complaint, he or she can decide whether to replace the good, repair it, or return the payment less the percentage we’ve received from the merchant.
You should be aware!
How the merchant will respond depends on the reason you have stated for the return. Often merchants/businesses offer their customers exchanges, store credit (this form of credit can expire within a specific time period), or a refund via the original payment methods. If the merchant/business has not mentioned that the customer has to pay transportation fees for the return this means that the merchant/business will cover the costs. Remember – when you claim something you must always have proof to support your claim.
Furthermore – bear in mind that for a refund of already bought products and services the merchant’s law is applicable.
The supplier shall supply the goods, services, or facilities (as the case may require) within the time specified in the agreement or, if no time is so specified, within thirty days after the date on which the agreement is made.
Where the supplier fails to supply the goods, services, or facilities (as the case may require) within 30 days, the consumer may cancel the agreement seven days after giving the supplier notice of that intention.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Where the supplier is unable to deliver because the goods, services, or facilities in question are unavailable, the supplier shall notify the consumer of the inability; and within thirty days after becoming aware of the inability, refund any payment made by, or on behalf of, the consumer in respect of the goods, services or facilities.